Shipping and Delivery

At Coastal Cove, every order is packed with care. We do our very best to process and send your order as quickly as possible, so your parcel can be on its way to you without delay.

Processing Times

All orders are processed and dispatched within 1–2 business days of purchase.

Orders are processed Monday to Friday, excluding weekends and Western Australian public holidays.

Please note that during busy periods, sales, public holidays or unforeseen circumstances, processing times may be slightly longer.

Shipping Carrier

We ship all orders via Australia Post.

Shipping Rates

  • Standard Shipping – $15 AUD

  • Express Shipping – $20 AUD

Shipping charges are flat rate and displayed at checkout.

Delivery Timeframes

Once your order has been dispatched, delivery timeframes are determined by Australia Post and may vary depending on your location.

As a guide:

  • Standard Shipping: Approximately 2–8 business days

  • Express Shipping: Approximately 1–4 business days

These delivery timeframes are estimates only and are not guaranteed.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with your Australia Post tracking details.

It is the customer’s responsibility to monitor tracking updates and contact Australia Post directly where required.

Incorrect Shipping Details

Please ensure your shipping address is entered correctly at checkout.

Coastal Cove is not responsible for parcels delayed, lost or returned due to incorrect, incomplete or outdated shipping information provided by the customer.

If a parcel is returned to us due to incorrect details or failure to collect, additional postage fees may apply to resend the order.

Liability for Lost, Delayed or Damaged Parcels

Once your parcel has been handed over to Australia Post, Coastal Cove is not liable for delays, loss, theft or damage that occurs during transit.

Any parcel damaged in transit is not the responsibility of Coastal Cove. However, we will always do our best to assist you where possible, including helping you lodge an enquiry, dispute or claim with Australia Post in accordance with their policies.

Please note that any outcome, compensation or investigation result is determined by Australia Post and is outside of Coastal Cove’s control.

Questions?

If you have any questions about your order or shipping, please get in touch via our Contact page or email us.

We’ll always do our best to help.