Returns and Exchanges

At Coastal Cove, we want you to love every purchase you make. As a small business, we carefully curate every piece in our collection and encourage thoughtful, mindful shopping. For this reason, we do not offer refunds for change of mind. Instead, we're happy to offer a store credit or exchange, subject to the conditions below. We do not offer returns on SALE items, these purchases are final.

Return & Exchange Period

Returns and exchanges must be requested within 14 days (2 weeks) of:

  • The delivery date for online orders; or

  • The purchase date for in-store purchases.

Unfortunately, we are unable to accept returns or exchanges outside of this timeframe.

Change of Mind

If you've changed your mind, ordered the wrong size, or simply decided the item isn't quite right, we do not offer refunds.

Provided your item meets the conditions below, you're welcome to exchange it for:

  • Another size (subject to availability);

  • A different item; or

  • A store credit to use at a later date.

Return Conditions

To be eligible for a return or exchange, items must:

  • Be returned within 14 days.

  • Be unworn, unused and in original condition.

  • Have all original tags attached.

  • Be free from perfume, makeup, fake tan, deodorant marks, pet hair or any other signs of wear.

  • Be returned in their original packaging where possible.

Coastal Cove reserves the right to refuse returns that do not meet these conditions.

Swimwear Returns & Exchanges

For hygiene reasons, all swimwear returned for an exchange or store credit must meet our standard return conditions and must also:

  • Have the original hygiene sticker securely attached and untampered with.

  • Be returned in its original packaging with all tags attached.

  • Be unworn, unwashed and in original condition.

  • Show no signs of wear, including makeup, fake tan, perfume, sunscreen, deodorant or any other marks or odours.

For the health and safety of our customers, we cannot accept returns or exchanges on swimwear where the hygiene sticker has been removed, the item has been worn or washed, or the return does not meet the above conditions, unless the item is faulty or required under the Australian Consumer Law.

Faulty Items

If you believe you have received a faulty item, please contact us as soon as possible with your order number, a description of the fault and clear photographs.

Where an item is confirmed to be faulty and the fault is not the result of normal wear and tear, misuse or accidental damage, we will provide a remedy in accordance with the Australian Consumer Law.

Depending on the nature of the fault, this may include:

  • A repair;

  • A replacement;

  • A store credit; or

  • A full refund.

For approved faulty items, Coastal Cove will cover the reasonable return shipping costs.

Return Shipping

For change of mind returns or exchanges:

  • Customers are responsible for the cost of returning the original item to Coastal Cove.

  • Customers are also responsible for the postage cost of sending the exchanged item back to them.

For faulty items that are approved under the Australian Consumer Law, Coastal Cove will cover the reasonable return shipping costs.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.

Our change of mind policy is offered in addition to your rights under the Australian Consumer Law, which provides remedies for products that are faulty, damaged, unsafe, not as described or otherwise fail to meet consumer guarantees.

Our Philosophy

As a proudly independent Australian store, we choose to offer exchanges and store credit instead of refunds for change of mind purchases. This helps us reduce unnecessary waste, supports sustainable shopping habits and allows us to continue bringing thoughtfully selected brands and products to our community.

We genuinely appreciate your understanding and support of small business.