Privacy Policy

Effective Date: 4th July 2026

At The Coastal Cove ("we", "our", or "us"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, shop with us online or in-store, or otherwise interact with our business.

This policy has been prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

What Information We Collect

Depending on how you interact with us, we may collect personal information including:

  • Your name

  • Billing and delivery address

  • Email address

  • Phone number

  • Purchase and order history

  • Payment information (processed securely by our payment providers)

  • IP address and device information

  • Website usage data collected through cookies and analytics technologies

  • Any information you provide when contacting us or subscribing to our marketing communications.

You are not required to provide personal information, however doing so may prevent us from supplying certain products or services.

How We Collect Your Information

We collect personal information when you:

  • Place an order through our website

  • Purchase products in-store

  • Create an account

  • Subscribe to our mailing list

  • Contact us via email, phone or social media

  • Enter competitions or promotions

  • Browse our website through cookies and similar technologies.

How We Use Your Information

We may use your personal information to:

  • Process and deliver your orders

  • Provide customer support

  • Process returns and exchanges

  • Communicate with you about your order

  • Improve our products, website and customer experience

  • Send marketing communications where you have consented to receive them

  • Comply with legal obligations

  • Detect fraud and maintain website security.

You may unsubscribe from marketing emails at any time using the unsubscribe link provided in our communications.

Payment Information

Payments made through our website are processed securely by trusted third-party payment providers. Coastal Cove does not store your complete credit or debit card details.

Cookies & Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences and analyse website traffic.

These technologies may collect information such as:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on our website

  • Referral sources.

You can choose to disable cookies through your web browser settings, however some website features may not function correctly.

Third-Party Services

We may use trusted third-party service providers to operate our business, including services relating to:

  • Website hosting

  • Payment processing

  • Shipping and fulfilment

  • Email marketing

  • Website analytics

  • Customer support

These providers may have access to personal information only to the extent necessary to perform services on our behalf.

Disclosure of Personal Information

We will not sell or rent your personal information.

We may disclose your information where reasonably necessary to:

  • Payment providers

  • Australia Post or other delivery providers

  • Website and technology providers

  • Marketing service providers

  • Professional advisers

  • Government authorities where required by law.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

While we use secure systems and industry-standard security measures, no method of electronic transmission or online storage is completely secure, and we cannot guarantee absolute security.

Accessing or Correcting Your Information

You may request access to the personal information we hold about you or request that it be corrected if it is inaccurate or out of date.

To make a request, please contact us using the details below.

Overseas Disclosure

Some of the third-party service providers we use (including Shopify and certain marketing or analytics providers) may store or process data outside Australia.

Where this occurs, we take reasonable steps to ensure your personal information is handled in accordance with Australian privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology or legal obligations.

Any updates will be published on this page and will take effect immediately upon publication.

Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy-related complaint, please contact us.

The Coastal Cove

Email: thecoastalcove@outlook.com

Address: Unit 1/33 Marine Terrace, Geraldton WA 6530

We will respond to privacy enquiries and complaints as soon as possible.